Privacy Policy

Last Updated:

1. Introduction

Welcome to Zenttcandlesur. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.

The personal information we collect may include the following:

  • Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
  • Communications: We collect information you provide when you contact us directly, such as through our contact form, email, or phone.
  • Consultation Information: When you book styling consultations, we may collect information about your style preferences, measurements, and wardrobe needs.
  • Payment Information: If you make purchases or book paid services, we collect payment card information and billing details through secure payment processors.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, or for compliance with our legal obligations.

We use the information we collect or receive:

  • To facilitate account creation and the login process if you choose to create an account with us.
  • To send you marketing and promotional communications that may be of interest to you, with your consent.
  • To send administrative information to you, such as information regarding our services and changes to our terms, conditions, and policies.
  • To fulfill and manage your bookings, consultations, and service requests made through the website.
  • To respond to your inquiries and solve any potential issues you might have with the use of our services.
  • To protect our services and investigate and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities.
  • To improve our website and services based on the feedback and information we receive from you.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookies Policy.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Your Privacy Rights

In some regions, such as the European Economic Area and United Kingdom, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. You have the right to:

  • Request access to your personal data and obtain a copy of it.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data under certain circumstances.
  • Object to processing of your personal data when we are relying on a legitimate interest.
  • Request restriction of processing your personal data under certain circumstances.
  • Request transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

9. Third-Party Websites

Our website may contain links to third-party websites and applications. We are not responsible for the privacy practices of these third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that collects personal information.

10. Children's Privacy

We do not knowingly collect data from or market to children under 18 years of age. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date at the top of this privacy policy. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

12. Contact Us

If you have questions or comments about this privacy policy, you may contact us at:

Zenttcandlesur
49 Stewart's Grove
London, SW3 6PH
Great Britain
Phone: 020 3150 5185
Email: talk@zenttcandlesur.world